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Home / Case studies / Wi-Fi across three floors
Case study · Detached house · Granollers

Wi-Fi with no dead
spots.

A three-storey detached house in Granollers had corners with no coverage and video that kept cutting out. We installed dedicated fibre and a six-node mesh network with parental controls. Now there's full coverage, including the garden.

Three-storey detached house, the kind of home that needs several mesh Wi-Fi nodes
6MESH NODES
The challenge

Three floors, half the house with no signal

The provider's router didn't reach everywhere and the family suffered constant drop-outs.

01

Dead spots

Upper floors and garden with no coverage: the Wi-Fi didn't reach where it was needed.

02

Video that cuts out

Streaming and video calls dropping when moving around the house.

03

No parental controls

No simple way to manage the children's access.

The solution

A network designed for the whole house

Even coverage floor by floor, easy to use and manage.

Dedicated fibre

A stable connection and cabling to the key points so the network doesn't rely on Wi-Fi alone.

6-node mesh network

Six coordinated points giving an even signal across all three floors and the garden, with no drop-outs as you move around.

Parental controls

Simple management of schedules and content for the children's devices.

Local support

We leave everything working and explained, and we're only a message away if any question comes up.

The result

Full coverage, no drop-outs

6Mesh nodes
3Floors with full signal
0Dead spots
+gardenOutdoor coverage
Why it happens

The provider's router isn't up to a house like this

It isn't bad luck or a faulty router: it's physics. Understanding why it fails saves you buying the wrong device three times over.

The provider installs the router where the fibre comes in, which is usually at one end of the ground floor. From there the signal has to pass through floor slabs, load-bearing walls and, in many houses, a partition wall with metal mesh. Each obstacle eats up part of it, and concrete floor slabs between storeys are the worst enemy of home Wi-Fi.

The 5 GHz band is the one that delivers speed, but it's also the one that gets through obstacles worst. The 2.4 GHz band reaches further and is usually what's left when you go up a floor, except that it's slower and crowded by the neighbours. That's why the typical complaint is "I've got signal but it doesn't work": there is a signal, just the wrong one.

A cheap repeater makes things worse. Because it talks to the router and to your phone over the same radio, it halves the throughput, and because it creates a separate network with a different name, your phone clings to the distant one and won't let go. A mesh network solves both: the nodes coordinate, there's a single network name and the phone switches node without dropping the video call.

And the detail almost nobody checks when buying: what matters most isn't the number of nodes, but how they talk to each other. A mesh with its nodes linked by cable performs far better than the same mesh communicating over the air, because it leaves the Wi-Fi free for your devices instead of using it up on its own internal traffic.

If this sounds familiar

Four things to check before buying anything

None of them needs technical knowledge, and all four make more difference to the result than the router model.

01

Count floors, not metres

A long single-storey house can be covered with fewer nodes than a small maisonette. What costs you is passing through floor slabs, not floor area.

02

Cable what you can

Even if it's just one cable to the node on the middle floor. It's the cheapest upgrade and the most noticeable, and with PoE that cable powers it too.

03

One single network

The same name and the same password throughout the house. If you end up with "WiFi" and "WiFi_upstairs", the system has been set up wrong.

04

Network-level controls

Schedules and filters set on the router apply to every device. Setting them up device by device only lasts until a new one arrives.

Frequently asked questions

What people usually ask

How many nodes do I need at home?+

It depends on how many floor slabs are in the way and how the home is laid out, not on the square metres. A long single-storey house may need fewer nodes than a small maisonette, because what eats up the signal is passing through concrete and load-bearing walls, not the horizontal distance it covers. So there's no fixed number that works for every house: what there is, though, is a method, which is to measure the real signal at every point in the home before buying anything. An on-site survey, with the router in its final position, settles the question quickly and avoids two common mistakes: buying too much "just in case", or falling short and having to extend the network a few months later, which usually costs more than planning it properly from the start. You can see how it's worked out in how many mesh Wi-Fi nodes your home needs.

Repeater or mesh?+

A repeater amplifies the signal it receives and almost always creates a second network with a different name, so your phone doesn't choose which one to join by itself and you have to switch manually when you go up or down a floor. It also splits its bandwidth between what it receives from the router and what it sends to your devices, so every hop loses some speed. To fill in one odd corner where you only need a basic connection, it can be enough, and cheap. For a whole house over several floors, with work video calls and streaming in several rooms at once, the difference shows: a mesh network coordinates several points under a single network name, and your device moves between nodes without interrupting what you're doing. The key to getting real performance out of it is how those nodes connect to each other, which is why it's worth first understanding why your Wi-Fi is slow before deciding how many units to buy.

Do walls need to be chased out?+

Not always, and it's one of the first things we check before giving a fixed quote. Many homes, especially those that already have a TV aerial or phone installation, have empty or half-empty conduits that can be used to run a new network cable without touching a single tile. If those conduits don't reach where the node needs to go, the alternative is usually neat surface cabling, in trunking or a cable-carrying skirting board, rather than chasing out walls, which is the most expensive option and the most disruptive to live with while the work is going on. There's also the fully wireless option, with the nodes talking to each other over Wi-Fi, which performs slightly less well but doesn't touch a single brick. What we always do is look at the home before quoting: we tell you clearly whether it needs building work, surface cabling or a wireless solution, and the quote reflects that reality, not a guess made from outside without ever setting foot in the house.

If my fibre is slow, will mesh fix it?+

No, and it's worth knowing that before spending on equipment that won't solve the problem. A mesh network distributes around the house the signal that comes in through the door: if that incoming connection is good, mesh carries it to every room with barely any loss of speed; if what comes in is already poor, it will stay poor however many nodes you add. They are two different problems that are best diagnosed separately, because mixing them up leads to buying extra kit without fixing anything. To find out which one you have, the first step is to measure the real speed reaching the router, compared with what you're paying for, not what your phone shows at the far end of the house. If the problem lies in the contract or the fibre installation, that's where it needs fixing; if the fibre comes in fine and the only problem is spreading it around, then investing in mesh does make sense. You can read about it in detail in what internet speed you really need.

How long does it take to install a mesh network in a house with several floors?+

There's no single answer, because it depends on three things that vary from home to home: how many nodes need installing, whether new cable has to be run or existing conduits can be used, and whether the set-up includes extras such as parental controls or a separate guest network. A purely wireless installation, with no additional cabling, is the quickest because it's just a matter of placing the nodes and configuring the network. Once cabling comes into it, the time depends mainly on whether new cable has to be run or existing conduits can simply be reused, which is much quicker. This becomes clear on the first visit, when we survey the home and decide where each node goes: at that point we already know whether the job can be done in a single day or needs longer, and that estimate is part of the fixed quote you receive before we start, not a generic figure given over the phone without having seen the house.

Can the network be extended later?+

Yes, and in large houses that's often how it's done: the essentials are covered first and a node is added later if a dead spot turns up, for example an annexe, a detached garage or part of the garden that wasn't considered in the original plan. For extending to be simple, the system chosen at the outset has to be scalable: it must let you add nodes from the same manufacturer without redoing the whole configuration or switching apps. That's why it's worth choosing the starting system carefully even if the initial installation is small, because changing brand halfway through really does mean starting from scratch. If your home has areas used only occasionally, such as a floor that's currently empty or a garden used only in summer, it's worth telling us from the start so that extension can be planned in. See your provider's router or your own if you're also thinking of replacing the main router when you extend the network.

Google reviews

What our clients say

Our clients write them on Google and we show them here exactly as they are.

5.0★★★★★9 reviews on Google
Albert G.

«Llevamos ya varios años trabajando con Thrax y la verdad es que estamos súper contentos. Nos gestionan la web, el programa de facturación y todo el tema de SEO, y el cambio se nota mucho.La web la dejaron limpia, rápida y fácil de usar tanto para nosotros como para los clientes.
El programa de facturación lo tienen muy bien montado: es intuitivo, nos ahorra un montón de tiempo y no hemos tenido ni un solo problema con las facturas ni con Hacienda.
En SEO también están haciendo un gran trabajo; hemos empezado a subir posiciones y a recibir más visitas orgánicas sin tener que preocuparnos nosotros.
Lo mejor es que responden rápido, son claros y se nota que saben lo que hacen. No es solo que cumplan, es que se involucran y proponen mejoras.
Sin duda los recomendaríamos a cualquiera que busque un equipo serio y profesional.»

XpolatorX

«Muy rapidos y professionales, lo recomiendo 100%»

«Cámaras de seguridad · Canovelles
Instalaron las cámaras del negocio de forma muy limpia y ahora podemos verlo todo desde el móvil. Muy profesionales y atentos durante todo el proceso.»

Maltasjosepma

«Llevamos el ordenador con varios problemas y nos explicaron todo de forma clara. Diagnóstico rápido, presupuesto cerrado y trato excelente.»

Carlos Pineda

«Gran servicio! Contacté por WhatsApp con ellos y pasando un par de fotos para entender la instalación que requería tenía un presupuesto aproximado y cita para el día siguiente. Trabajo limpio y rápido.»

Let's talk

Shall we bring Wi-Fi
to your whole home?

Tell us what your home is like and we'll propose a tailored mesh network with a fixed quote. Free diagnosis, no obligation.

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Carrer Joan Vidal i Jumbert, 1008403 GRANOLLERS · VALLÈS ORIENTAL
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