Websites that sell,
not just decorate.

Always you, never us. The domain is registered in your name or your company's from day one, with your own contact and billing details, and that's what goes on the public record. It's a rule we don't negotiate, because the domain is your business's address on the internet: if you ever decide to change provider, have the website built by another team or simply stop working with us, the domain goes with you with no negotiation and no extra cost, because it never stopped being yours. The opposite —a provider registering the domain in its own name "to simplify management"— is common practice in the industry and the most effective way to leave a client trapped, because losing the domain means losing your email, the links already pointing to your website and years of rankings. We'll handle the renewal if you like, but ownership is always yours. We go into it in more detail in who should own your domain.

Anything that could turn into an argument later: exactly which pages are included, how many rounds of design changes are covered before anything is billed separately, what happens with the content —who writes it— and who supplies the photos and at what quality, and what happens if the project drags on because of delays in sending us copy or approvals. It should also state exactly what the first year of hosting and email includes, what the fee is from the second year, and whether the content manager and the training to use it are included in the price or are an extra. A quote that doesn't answer these questions in writing isn't cheaper than one that does: it just postpones the conversation until you've already started the project and have less room to negotiate. We explain what drives the price in how much a website costs. The lines that should be in it are in what a website quote should include.